Authentication errors for some API users
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Authentication errors for some API users OpenAI provides the API, ChatGPT, embeddings, images, and related AI services that many applications call directly.
resolved · 20 Oct 2026, 17:35 UTC
On October 20, 2026, between 9:35 a.m. and 10:35 a.m. PDT (16:35–17:35 UTC), some users in and around Illinois experienced errors connecting to [auth.openai.com](http://auth.openai.com), including during workload identity token exchanges. A configuration issue caused these requests to fail. The configuration change was rolled back, and the issue was resolved. This incident is being published retrospectively.
investigating · 20 Oct 2026, 16:35 UTC
Some users in and around Illinois experienced authentication errors, including failed workload identity token exchanges at [auth.openai.com/oauth/token](http://auth.openai.com/oauth/token).
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