Delays in customer support responses
Regions
Delays in customer support responses OpenAI provides the API, ChatGPT, embeddings, images, and related AI services that many applications call directly.
resolved · 23 Oct 2026, 05:58 UTC
All impacted services have now fully recovered.
monitoring · 23 Oct 2026, 05:47 UTC
We have applied the mitigation and are monitoring the recovery.
identified · 23 Oct 2026, 04:43 UTC
A fix is being implemented for the issue affecting our support systems. Customers may continue to experience delays in receiving support responses. We will provide further updates as recovery progresses.
investigating · 23 Oct 2026, 03:57 UTC
As a temporary solution, customers looking to reach out to OpenAI Support can email [support@openai.com](mailto:support@openai.com "support@openai.com").
investigating · 23 Oct 2026, 03:41 UTC
We are investigating technical issues affecting our customer support systems. Customers may experience longer than usual response times. We are working to restore normal operations.
5
Related incidents
2h 17m
This incident
2h 54m
Avg. resolution time
Faster
vs. average
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