Delayed support responses
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Delayed support responses OpenAI provides the API, ChatGPT, embeddings, images, and related AI services that many applications call directly.
resolved · 19 Sep 2026, 01:10 UTC
All impacted services have now fully recovered.
monitoring · 18 Sep 2026, 21:59 UTC
We have applied the mitigation and are monitoring the recovery. Some support responses by email and chat may still be delayed while we work through affected cases.
identified · 18 Sep 2026, 21:36 UTC
Some users are experiencing delayed responses from OpenAI Support by email and chat. We’re investigating and will share updates as we learn more.
5
Related incidents
3h 33m
This incident
2h 26m
Avg. resolution time
Slower
vs. average
If your product depends on OpenAI, elevated errors during this window often come from upstream, not from your latest commit.
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