Help Center & Support Chat is down
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Help Center & Support Chat is down OpenAI provides the API, ChatGPT, embeddings, images, and related AI services that many applications call directly.
resolved · 29 Sep 2026, 23:18 UTC
The issue affecting support chat has been resolved. You can now contact our support team through the Help Center as usual. Thank you for your patience while we worked to restore service.
monitoring · 29 Sep 2026, 21:50 UTC
We have applied the mitigation and are monitoring the recovery.
investigating · 29 Sep 2026, 18:50 UTC
Our Help Center is available, but support chat remains unavailable. If you need assistance, you can browse the Help Center or email [support@openai.com](mailto:support@openai.com "support@openai.com").
investigating · 29 Sep 2026, 17:55 UTC
Our Help Center is available, but support chat remains unavailable. If you need assistance, you can browse the Help Center or email [support@openai.com](mailto:support@openai.com "support@openai.com").
investigating · 29 Sep 2026, 17:49 UTC
Our Help Center and support chat are currently unavailable. If you need assistance, you can still reach our support team by emailing [support@openai.com](mailto:support@openai.com "support@openai.com"). We apologize for the inconvenience.
5
Related incidents
5h 29m
This incident
4h 37m
Avg. resolution time
Slower
vs. average
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