Delays in customer support responses
Regions
Delays in customer support responses OpenAI provides the API, ChatGPT, embeddings, images, and related AI services that many applications call directly.
resolved · 10 Sep 2026, 21:48 UTC
All impacted services have now fully recovered.
monitoring · 10 Sep 2026, 21:20 UTC
We have applied the mitigation and are monitoring the recovery.
identified · 10 Sep 2026, 20:54 UTC
We have identified the cause of the issue affecting our customer support systems and are implementing a mitigation. Customers may continue to experience longer than usual response times.
investigating · 10 Sep 2026, 20:45 UTC
We are continuing to investigate technical issues affecting our customer support systems. Customers may continue to experience longer than usual response times. We are working to restore normal operations.
investigating · 10 Sep 2026, 19:53 UTC
We are investigating the issue for the listed services.We are investigating technical issues affecting our customer support systems. Customers may experience longer than usual response times. We are working to restore normal operations.
5
Related incidents
1h 55m
This incident
2h 51m
Avg. resolution time
Faster
vs. average
If your product depends on OpenAI, elevated errors during this window often come from upstream, not from your latest commit.
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