ERR_TIMED_OUT and ERR_EMPTY_RESPONSE being observed by Cloudflare Customers
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ERR_TIMED_OUT and ERR_EMPTY_RESPONSE being observed by Cloudflare Customers Cloudflare operates global DNS, CDN, WAF, and edge network services. Outages here often affect many sites and APIs that sit behind their network.
resolved · 27 Oct 2026, 15:12 UTC
This incident has been resolved.
monitoring · 27 Oct 2026, 14:52 UTC
A fix has been implemented and we are monitoring the results.
identified · 27 Oct 2026, 14:38 UTC
Cloudflare has identified an issue affecting customers whose traffic passes through an external vendor firewall. Customers may observe: ERR_TIMED_OUT on standard HTTPS websites ERR_EMPTY_RESPONSE on non-standard HTTPS ports (e.g., 8443) Cloudflare's network and edge are functioning normally. These failures occur at the firewall inspection layer. We're investigating to confirm the root cause and possible fixes.
identified · 27 Oct 2026, 13:20 UTC
Cloudflare has identified an issue affecting customers whose traffic passes through an external vendor firewall. Customers may observe: ERR_TIMED_OUT on standard HTTPS websites ERR_EMPTY_RESPONSE on non-standard HTTPS ports (e.g., 8443) Cloudflare's network and edge are functioning normally. These failures occur at the firewall inspection layer. We're investigating to confirm the root cause and possible fixes.
identified · 27 Oct 2026, 12:28 UTC
Cloudflare has identified a third-party issue affecting customers whose traffic passes through external vendor firewalls after recent firmware upgrades. Customers may observe: ERR_TIMED_OUT on standard HTTPS websites ERR_EMPTY_RESPONSE on non-standard HTTPS ports (e.g., 8443) Cloudflare's network and edge are functioning normally — these failures occur at the firewall inspection layer and can only be resolved with actions on the 3rd party software configuration.
5
Related incidents
2h 43m
This incident
4h 30m
Avg. resolution time
Faster
vs. average
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