Support Helpdesk Availability Issues
Regions
Support Helpdesk Availability Issues Cloudflare operates global DNS, CDN, WAF, and edge network services. Outages here often affect many sites and APIs that sit behind their network.
resolved · 23 Oct 2026, 09:42 UTC
This incident has been resolved.
monitoring · 23 Oct 2026, 06:37 UTC
A fix has been implemented and we are monitoring the results.
identified · 23 Oct 2026, 05:56 UTC
We are continuing to work on a fix for the issue.
identified · 23 Oct 2026, 04:43 UTC
We are continuing to work on a fix for the issue.
identified · 23 Oct 2026, 03:37 UTC
Support portal, live chat support and emergency telephone line are still unavailable due to the ongoing helpdesk provider outage. Customers may experience issues submitting or viewing tickets/chats, and overall response times may be delayed. Customers with urgent issues should revert to using the support email address (support@cloudflare.com).
investigating · 23 Oct 2026, 03:03 UTC
Our helpdesk provider is currently experiencing issues, and as such customers might encounter errors while submitting or viewing tickets. Responses on customer inquiries may be delayed during this time. For urgent enquiries, Enterprise customers can reach Customer Support on the emergency telephone line.
5
Related incidents
6h 39m
This incident
2h 8m
Avg. resolution time
Slower
vs. average
If your product depends on Cloudflare, elevated errors during this window often come from upstream, not from your latest commit.
Open official status pageBe the first to know when we launch Pro alerts. No spam — only product updates.
Interested in
This outage lasted 6h 39m. Join the waitlist to get alerted next time.
Join the waitlist for Pro alerts — we'll notify you at launch.